Frequently Asked Questions
Everything you need to know about our precision tiling education and tools.
How do I access my purchased courses?
After purchase you receive instant access via your account dashboard. All lessons are streamed in HD and available for offline download with our mobile app.
Do you provide certificates upon completion?
Yes. Every course issues a verifiable digital certificate with unique serial number that can be shared on LinkedIn and verified on our website.
What is your refund policy?
We offer a 30-day no-questions-asked refund. Contact support within 30 days of purchase for a full refund.
Can I purchase team seats for my company?
Absolutely. Volume licensing is available starting at five seats with substantial discounts. Reach out via the contact form for custom enterprise pricing.
What technical requirements do courses have?
A modern browser and stable internet connection are sufficient. Offline videos work on iOS and Android apps with 4K streaming supported on Wi-Fi.
Are tools and materials provided with courses?
Recommended professional tools are listed in each module. We partner with suppliers to offer kits at exclusive member pricing.
How long do I have access to purchased content?
Lifetime access is granted. All future updates and new lessons are included at no extra cost.
Do you offer live mentoring sessions?
Monthly live Q&A sessions with master tilers are available to all members. Recordings are archived instantly.
Can I gift a course subscription?
Yes. Gift cards and direct course gifting are supported at checkout. The recipient is notified by email.
Where can I find your physical workshop locations?
Workshops are currently held in San Francisco, Portland, and Austin. New locations are announced every quarter in the Fallows section.